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Contact us
Please submit a ticket at https://support.onlinenic.com. If you prefer to send us an email, please use the following email addresses for different regions:

OnlineNIC Partner Support Onlinenic-partner@onlinenic.com
OnlineNIC End user Support Onlinenic-enduser@onlinenic.com
OnlineNIC Business Channel sales@onlinenic.com
Note:If you are end user, which means your domain or related services were managed by one of partners of OnlineNIC, we encourage you to solve your issue directly with their service provider. Any assistance needed, please choose end user portal at support.onlinenic.com

Please logon support.onlinenic.com and register with your account listed email, so our ticket system can capture your emails.

Report domain Abuse
To report abuse, spam or phishing, please send to onlinenic-enduser@onlinenic.com. (Please register an account at http://support.onlinenic.com first.)

Suggestions and Comments
Any of your suggestions and comments means much to us, please send your valuable suggestions and comments to: feedback@onlinenic.com.

Complaints & Escalation Process
If you are unhappy with any aspect of the services, please contact us at complaints@onlinenic.com, and we will respond within 5 business days. If you are not satisfied with the initial response please contact our support department and request to speak to a supervisor. A supervisor will contact you within 3 business days.

If the customer issue is out of our scope of support, we will refer the customer to the appropriate 3rd party.

For Email or IM support information, please go to our Customer Service page.

 

 

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