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Account Issues
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What are the system requirements to install the template?
  • Operation system: Linux, Windows NT /2000
  • Web server: Any web server with PHP4.1.0 or more advanced support
  • Database: MySQL, MSSQL
At the Step-1 of installation, I cannot go on with the process by clicking the "install now" button, the page just remain unchanged, why?
  • It's due to your PHP version. Please kindly be informed your PHP should be ver4.10 or more advanced to run the template ver3.0.
At the Step-2 of installation, I've input the correct database information but when I click "next", I got the following error messages:Warning: fopen("../server.inc.php","w") - Permission denied in /usr/local/ home/abc/httpdocs/install/install.tools.inc.php on line 80 , Why?
  • This is because you have not set the write permission for the directory where the template is installed. The directory of template needs to have permission set to 666 to access the file to save the new settings.
I've already successfully installed the template ver3.0 system, but when I login as super-admin(ID: 100) then click on any links of the control panel, it only leads to the page for login, though actually I've logged in, Why?
  • It's due to your PHP setting. Please firstly find the file "php.ini", suppose you are using Windows NT, then open c:\winnt\php.ini, find the [session] part and modify that part to the following:

  • [Session]
    ; Handler used to store/retrieve data.
    session.save_handler = files
  • ; Argument passed to save_handler. In the case of files, this is the path
    ; where data files are stored.
    session.save_path = C:\PHP\sessiondata ; argument passed to save_handler
  • ; Whether to use cookies.
    session.use_cookies = 1

  • ; Name of the session (used as cookie name).
    session.name = PHPSESSID
  • ; Initialize session on request startup.
    session.auto_start = 0
  • ; Lifetime in seconds of cookie or, if 0, until browser is restarted.
    session.cookie_lifetime = 0
  • ; The path for which the cookie is valid.
    session.cookie_path = /
  • ; The domain for which the cookie is valid.
    session.cookie_domain =
  • ; Handler used to serialize data. php is the standard serializer of PHP.
    session.serialize_handler = php
  • Note: Please make sure that the directory "C:\PHP\sessiondata" is existing in your system.

  • We recommend that you should visit www.php.net for more information about your problem.
My template doesn't work, it gives "Sorry, the system is in the maintenance" when I click any links, why is this?
  • It's due to your current system status is "Stop". Please be informed the system status will be set "Stop" as default setting after the installation. You may login as super-admin, select "System Setting" then shift the system status to "Start". Please make sure before you start your business, you should firstly set up the domain and member information correctly.
Who do I contact for additional assistance?